Junior Estate Agent
Looking for a customer-facing role in the property sales industry? Look no further! As a Junior Estate Agent, you’ll be responsible for providing administrative support to ensure successful property sales.
You’ll work under supervision in various areas such as sales, auctioneering, and commercial property.
Your day-to-day tasks will include data registration, creating eye-catching window adverts, organizing viewings, and accompanying colleagues on property visits. You’ll also have the opportunity to sell additional services, conduct basic property research, and handle marketing procedures through portals and websites.
But that’s not all – as a Junior Estate Agent, you’ll also be involved in preparing floor plans, taking photographs, and assisting with sales particulars. You’ll learn how to conduct viewings and handle formal offers from purchasers. And of course, you’ll work closely with your colleagues to find solutions to problems and improve working practices.
By completing this apprenticeship, you’ll gain the essential skills for a successful career in the commercial and residential property sales industry. And with these skills, you’ll have the opportunity for further career progression, whether it’s within your current company or the industry as a whole. Don’t miss out on this chance to enhance your qualifications and future prospects. Join us as a Junior Estate Agent today!
What will I learn?
Professional Knowledge
Valuation
Be aware of the basic principles of rebuilding costs, selling, marketing (including use of social media) and marketing advice, local market information, different methods of sale and a basic understanding of lettings and investments, RICS property measurement standard, and market valuation. Rudiments of different types of valuation i.e. lending, insurance and market, researching property values, lettings, observational challenges/powers, yields and investment values.
Legal/ Compliance
A general understanding of: Estate Agents Act (1979), Consumer Protection from Unfair Trading Regulations (2008), Consumer Rights Act (2015), Business Protection from Misleading Marketing Regulations (2008), Business Protection Regulations (2008), Stamp Duty and Land Tax, Trades Description Act (1972), Proceeds of Crime Act (2002), Landlord and Tenant Act (1954), Auctioneers Act (1845) etc. and understand Primary Authority Responsibility. Principles underpinning tenure, service charges, ground rent, shared ownership, accounting procedures and handling client’s money, illegal practices and role of trading standards.
Marketing Advice
How to undertake basic research, including portals, and databases such as Rightmove and Zoopla. Knowledge of Land Registry, layers of marketing and self-presentation
Construction and Defects
Basic knowledge of traditional and non-traditional building construction terminology, knowledge of the most common defects in traditional buildings such as subsidence, damp etc.
Planning
Awareness of the basic principles of planning, including the role of national and local government, building regulations and planning, outline and detailed planning consent, highways, building control (including conversions and extensions), permitted development, listing, change of use and use class order and conservation areas.
Methods of sale
Private treaty, public and private auctions, informal and formal tender and the relevant legal requirements.
Organisational Awareness
Principles, policies and practices of the organisation in term of customer care, complaints handling, employee code of conduct, team working, risk assessment, personal safety, safeguarding and business communications. Also have some knowledge of the organisations business plan, organisation values, the range of services available to customers, team targets, Key Performance Indicators and understand how their role fits in within the organisation.
Skills
Fee Earning
To demonstrate an understanding of the competitive market-place and commerciality of Estate Agency, Innovation, recognising opportunities and referrals.
Time Management
To be able to organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales. Show effective decision making in order to ensure work and tasks are completed in line with instruction and on time, including the principles of productivity, diary management, prioritising, targets/objectives and to understand task setting.
Team Work/Team Building
To be able to work effectively with internal colleagues and external partners to achieve individual, team and business targets, identify solutions to problems, appreciate the importance of team working, and understand job roles and where they fit within the team. To use appropriate communication and interpersonal skills such as active listening, engagement and managing ambition.
Communication
Know how to manage the relationship with the customer. Know the importance of written, verbal and non-verbal communication (including body language), email, letter, telephone and personal etiquette. Appropriate use of social media sites, ie. Facebook, Twitter, LinkedIn, and smartphone applications.
Tools and Equipment
Effective use of IT equipment and software, including specific sales and lettings packages, phone systems, use of mobile phones, measuring devices, dictation machines, damp meters, touch typing, cameras, PCs/laptops/tablets, multifunction copiers, cloud data systems (and data compliance), safety devices.
Selling
To be able to demonstrate presentation skills, viewing and selling properties, cross selling, lettings and referrals. Standard methods of concluding sales; understanding needs.
Negotiation
To have an understanding of active listening, active questioning, empathy, handling difficult people and situations, objection handling, public relations and research. To be inquisitive, respectful, polite and know how to take control of a negotiation conversation.
Administration
Be able to apply a range of administrative skills in order to support the range of estate agency activities and related services. An understanding of the importance and use of digital and hardcopy records, including appropriate software packages. Diary management, filing, making and receiving telephone calls.
Enhanced literacy/numeracy
Demonstrate both spoken and written ‘business English’ and the difference between internal and external communications etiquette (email, letter, telephone) and numeracy (use of percentages).
Behaviours
Customer Care
Demonstrate a responsive approach to customer needs and awareness of the organisation’s impact on customers and their lives. To show professional standards of behaviours and positive personality, to dress appropriately and be aware of personal presentation; reliability; dependability; trust; integrity and moral character. To understand industry codes of practice in relation to conflicts of interest.
Public Relations
To present the company, oneself and the profession in the best possible light. To have an understanding of how the role fits in within the company structure. To be able to converse appropriately with customers, colleagues and professionals, forwarding enquires as necessary. Apply appropriate principles of customer care.
Responsiveness
To be able to take timely and responsive action to instructions given, with the aim of being able to work independently.
Personal commitment
To take responsibility for their own personal development, safety and training. Act as an ambassador for the organisation and profession as a whole. Meets personal and work commitments and the expectations of others. Demonstrate good timekeeping and consistency, as well as self-presentation.
Adaptability
Demonstrate willingness to accept fast changing priorities and work patterns.
Key Info
Duration
This apprenticeship will typically take 12-15 months to complete.
Level
This apprenticeship standard is at Level 2.
Qualifications
Apprentices need to achieve level 1 English and Maths and take the test for level 2 prior to taking their end point assessment
Training Provider
Receive top-notch training from one of our handpicked providers in our trusted network.
Allow us to handle the seamless connection between you and a training provider who will expertly guide you and your employer through your personalised training journey. With their support, you will elevate your skills and excel in your role.
Enquire now to start your learning journey
[fluentform id=”30″]
We also offer
Useful Links
