Support
We want to make it as easy as possible for everyone to have access to support for their safety and wellbeing. We have created a list of charities and organisations that provide support in our area and nationally with their contact details for your use.
If you are a learner or employer working with HBTC you can also discuss any concerns you have with our Safeguarding Officer, Amy O’Sullivan.
Please note the companies listed below are not affiliated with HBTC and we cannot take responsibility for the services provided.
ADDICTION
Refresh – Hull Young People’s Support Service
ReFresh works with young people up to the age of 19 who live in Hull, who need support to make safer choices about drugs, solvents or alcohol. Also give advice to parents, carers, professionals or family members.
01482 331 059
Monday to Friday 9am – 5pm
Hull
The Open Access Service – East Riding
The Open Access Service provide support to patients but also to carers, family members and professionals seeking advice or signposting to other services.
01482 336675
Monday to Friday 9am – 5pm
Hull
Young People’s Drug And Alcohol Service – East Riding
We offer a series of structured one to one appointments with a named key worker which are designed to offer support towards goals agreed with the young person. We use the outcome Teen Star to help develop a personalised support and recovery plan for everyone.
01482 320606
Monday to Friday 9am – 5pm
Hull
Cgl – Renew Hull
ReNew is the integrated drug and alcohol service for adults who are Hull residents. ReNew provides an end to end service and support for adults within Hull who may have alcohol or drug issue or who are a family member/significant other of those with a drug and or alcohol issue.
01482 620013
Monday, Wednesday and Friday 9am – 5pm / Tuesday and Thursday 9am – 8pm
Hull
The Bridges Hull
The Bridges is a residential substance misuse treatment centre for men. It was established in 2004 and is run by The Rehabilitation for Addicted Prisoners Trust, a registered charity and provider of intensive, abstinence-based drug and alcohol rehabilitation programmes in UK prisons.
01482 588 454
Monday to Friday 9am – 5pm
Hull
Youth And Family Support – East Riding
YFS offers counselling to young people ages 11-19, or age 25 if someone has Additional Needs. Can also provide support for family and friends.
01482 391700
Monday to Friday 9am – 5pm
East Yorkshire
Grimsby Practices In Partnership
Grimsby Practices in Partnership Drug & Alcohol Treatment Service – Birkwood, Cromwell Road, Pelham and Woodford Surgeries If you or someone you know has issues around drug or alcohol misuse we may be able to help you.
01472 582700 Option 3
North East Lincolnshire
We Are With You North Lincolnshire
Phone us or use our online chat to speak to one of our trained experts. We’re here to help you – you can tell us as little or as much as you want. We’ll work with you to help you manage, reduce or stop your drug (including prescription drugs) or alcohol use.
01724 857633
Monday to Friday 9:30am – 5pm
North Lincolnshire
BEREAVEMENT
Cruse Bereavement Care – Hull and East Riding Area
Cruse Bereavement Care is the leading national charity for bereaved people. We offer support, advice and information to children, young people and adults when someone die, and work to enhance society’s care of bereaved people.
01482 966000
Mondays and Fridays 0930-1700, Tuesdays, Wednesdays and Thursdays 0930-2000
Hull and East Yorkshire
Cruse Bereavement Care – South Humber Area
Cruse Bereavement Care is the leading national charity for bereaved people. We offer support, advice and information to children, young people and adults when someone die, and work to enhance society’s care of bereaved people.
01472 571253
Mondays and Fridays 0930-1700, Tuesdays, Wednesdays and Thursdays 0930-2000
South Humber Area
BULLYING
National Bullying Helpline
Help and advice covering bullying in the workplace, bullying at school and online harassment.
0300 323 0169
9am to 5pm Monday to Friday, 10am to 12 noon on Saturday
National
NSPCC
Advice for parents and carers to help keep children safe from bullying, wherever it happens.
For Parents: 0808 800 5000
11am to 6pm
National
BulliesOut
Established in May 2006, we are one of the UK’s most dedicated and ambitious anti-bullying charities. Our award winning work is delivered across the UK and each year, through our work with individuals, schools, youth and community settings and the workplace, we provide education, training and support to thousands of people.
National
CANCER
Macmillan Cancer Information And Support Service In Hull
If you or a member of your family is affected by cancer, the Macmillan Information and Support Centre can offer you free and confidential information and support in a relaxed and comfortable environment. Whether you have questions about prevention, have just been diagnosed or are living with and beyond cancer we are here to help.
01482 461154
Monday to Friday 9am – 5pm
Hull and East Yorkshire
Macmillan Information & Support Centre Grimsby, Scunthorpe and Goole
If you or a member of your family is affected by cancer, the Macmillan Information and Support Centre can offer you free and confidential information and support in a relaxed and comfortable environment. Whether you have questions about prevention, have just been diagnosed or are living with and beyond cancer we are here to help.
03033 305372
Monday to Friday 9:30am – 4pm
North and North East Lincolnshire and Goole
CARERS
Carers Information and Support Service
The Carers’ Information and Support Service (CISS) is a service dedicated to supporting carers, i.e a person who looks after another adult or child with a chronic long-term illness or disability. The disability may be mental or physical or both.
01482 222220
Hull
East Riding Of Yorkshire Carers Support Service
Our services are available to all unpaid adult carers, who provide regular and substantial support to an adult who lives in East Riding of Yorkshire, regardless of where they themselves live, who has completed the short carers assessment and has been entered onto the carers register.
0800 917 6844
Monday to Thursday 9.30am – 4.30pm Friday 9.30am – 4.00pm
East Yorkshire
SENDIASS – Special Educational Needs and Disabilities Advice and Support Services
East Riding Parent Partnership Service provides impartial, confidential information, advice and support to parents and carers of children with Special Educational Needs.
01482 467541
9am – 5pm Monday to Friday
East Yorkshire
Rethink Hull And East Yorkshire Carers Service
The service offers one-to-one practical and emotional support to carers by agreeing individual carer support plans. The service promotes carer issues, educates carers on their rights as a carer, promotes the uptake of carers assessments, and involves carers in planning and development of local mental health services.
01482 679 723
9am – 5pm Monday to Friday, Carers Line 10am – 4pm Monday to Friday
Hull and East Yorkshire
Carers’ Support Centre (Brigg)
This organisation can help carers living in the following areas: Based in the Market town of Brigg. Covers North Lincolnshire. The Carers’ Support Centre provides a wide range of services to help and support carers who live in North Lincolnshire.
01652 650585
8am – 8pm Monday – Thursday, 8am – 6pm Friday, 10am – 4pm Saturday, Sunday
North Lincolnshire
DOMESTIC ABUSE
Are you in immediate danger?
If you are in immediate danger, call 999 and ask for the police.
If you are in danger and unable to talk on the phone, call 999 and listen to the questions from the operator and, if you can, respond by coughing or tapping on the handset. If you are using a mobile phone and are unable to talk press 55 to Make Yourself Heard and this will transfer your call to the police.
Hull Womens Aid
Women’s Aid is the national charity working to end violence against women and children, co-ordinating a network of over 390 national and local specialist services, providing refuges, help-lines, outreach services and advice centres for women and children affected by domestic and sexual violence.
0800 048 9944
24hr
Hull
Hull DAP
Hull DAP consists of specialist practitioners who all have extensive knowledge and understanding of domestic abuse and include: domestic abuse support workers, housing advisors, a social worker, a health practitioner, addictions workers and police domestic violence coordinators. Hull DAP can support you regardless of age, gender, religion, race, culture, ability, sexuality and social class.
01482 318 759
Hull
Grimsby Womens Aid (North East Lincolnshire)
Women’s Aid is the national charity working to end violence against women and children, co-ordinating a network of over 390 national and local specialist services, providing refuges, help-lines, outreach services and advice centres for women and children affected by domestic and sexual violence.
01472 575 757
Refuge outreach and drop-in: Mon-Fri 8.30am-5pm Sat-Sun 9am-12pm / Refuge referals 24hrs
North East Lincolnshire
North Lincolnshire (Stonham)
Women’s Aid is the national charity working to end violence against women and children, co-ordinating a network of over 390 national and local specialist services, providing refuges, help-lines, outreach services and advice centres for women and children affected by domestic and sexual violence.
01724 289 299
Refuge: Mon-Wed 9am-4.30pm Thu & Fri 9am-4pm
North Lincolnshire
Domestic Abuse Helpline for Men
Our friendly Men’s Advice Line Advisors will believe you, offer you non-judgmental emotional support, practical advice and information.
0808 8010327
Mon–Fri 10am-8pm
National
EATING DISORDERS
Seed Eating Disorders Support Services For Family & Friends And Recoverers
We are a group of ordinary people with first-hand experience of eating disorders, who make a difference to those people whose lives are blighted by this devastating illness. We are not a clinical service, but will do our very best to support, advise and signpost sufferers, carers and loved ones appropriately, giving them the tools to cope on a daily basis.
01482 421525
Mon–Thu 10am to 5pm
National
Evolve – Hull Eating Disorders Service
We promote eating disorder recovery and offer support and treatment to those aged 18 or over with a Hull GP.
01482 344083
Monday to Friday, 8am – 6pm (reception open: 9am – 5pm)
Hull
EMOTIONAL DISTRESS / SUICIDE
Is your life in danger?
If you have seriously harmed yourself – for example, by taking a drug overdose – or you feel that you may be about to harm yourself, call 999 for an ambulance or go straight to A&E.
Or ask someone else to call 999 or take you to A&E.
Samaritans
Whatever you’re going through, a Samaritan will face it with you. We’re here 24 hours a day, 365 days a year.
116 123
24/7
National
Campaign Against Living Miserably (CALM)
The Campaign Against Living Miserably (CALM) is leading a movement against suicide. Every week 125 people in the UK take their own lives. And 75% of all UK suicides are male. CALM exists to change this. Join the campaign to take a stand against suicide.
0800 58 58 58
5pm to midnight every day
National
Papyrus – for people under 35
HOPELINEUK advisers want to work with you to understand why these thoughts of suicide might be present. They also want to provide you with a safe space to talk through anything happening in your life that could be impacting on your or anyone else’s ability to stay safe.
0800 068 41 41
9am to midnight every day
National
SOS Silence of Suicide
SOS Silence of Suicide was formed as a social support group in 2015 and became a Charity in 2017 following Michael and Yvette’s multiple lived experiences of losing loved ones to suicide.
0808 115 1505
8pm to midnight Mon-Fri, 4pm to midnight Sat-Sun
National
Childline – for children and young people under 19
Childline is here to help anyone under 19 in the UK with any issue they’re going through. You can talk about anything. Whether it’s something big or small, our trained counsellors are here to support you.
0800 1111
7.30am – 3.30am – Monday to Friday / 9am – 3.30am – Saturday to Sunday
National
FORCED MARRIAGE AND HONOUR VIOLENCE
Are you in immediate danger?
If you are in immediate danger, call 999 and ask for the police.
If you are in danger and unable to talk on the phone, call 999 and listen to the questions from the operator and, if you can, respond by coughing or tapping on the handset. If you are using a mobile phone and are unable to talk press 55 to Make Yourself Heard and this will transfer your call to the police.
Karma Nirvana
Karma Nirvana is an award-winning National charity supporting victims of honour-based abuse and forced marriage. Honour crimes are not determined by age, faith, gender or sexuality, we support and work with all victims. We run a national helpline offering direct support and guidance to victims and professionals.
0800 5999 247
Monday – Friday: 9am – 5pm
National
Victim Support
You may have been told you have brought ‘shame’ on your family or community, or given them a ‘bad name’. When someone in your family or community hurts or threatens to hurt you because of this, it is called honour-based violence (HBV).
08 08 16 89 111
24/7
National
Halo Project
The Halo Project Charity is a national project that will support victims of honour-based violence, forced marriages and FGM by providing appropriate advice and support to victims. We will also work with key partners to provide required interventions and advice necessary for the protection and safety of victims.
01642 683045
National
LGBTQIA+
Hull and East Riding LGBT Forum
The representative body for LGBT+ people in Hull and the East Riding.
Hull and East Yorkshire
Scunthorpe LGBT Group
We are a strong and hardworking team of 5 main volunteers of different genders, identities, sexualities and ages. We are a group of people hoping to create some sort of LGBT community spirit within our small town.
MindOut
MindOut is a mental health service run by and for lesbians, gay, bisexual, trans, and queer people. We work to improve the mental health and wellbeing of LGBTQ communities and to make mental health a community concern.
01273 234839
National
Stonewall
At Stonewall, we stand for lesbian, gay, bi, trans, queer, questioning and ace (LGBTQ+) people everywhere. We imagine a world where all LGBTQ+ people are free to be themselves and we can live our lives to the full.
0800 0502020
9:30 – 4:30 Monday to Friday
National
Stand Against Racism and Inequality (SARI)
SARI provides support for victims of any type of hate crime including racist, faith-based, disablist, homophobic, transphobic, age-based or gender-based.
0117 942 0060
National
Stop Hate UK
Stop Hate UK works alongside local strategic partnerships to tackle Hate Crime and discrimination, encourage reporting and support the individuals and communities it affects. We provide a toolkit to help improve local responses to Hate Crime and an alternative for people who do not wish to report Hate Crime to the police or other statutory agencies. Our helplines enable people to access independent support and information, 24 hours a day, every day of the year.
0808 801 0661
National
MENTAL HEALTH
Is your life in danger?
If you have seriously harmed yourself – for example, by taking a drug overdose – or you feel that you may be about to harm yourself, call 999 for an ambulance or go straight to A&E.
Or ask someone else to call 999 or take you to A&E.
The Crisis Team – Hull
The trust is the main provider of specialist mental health services.
01482 301700
24/7
Hull and East Yorkshire
Let’s Talk
There are many types of mental health problem and they can effect different people in different ways. We can help you understand what you are feeling and help you get the support that you need.
01482 247111
If registered with a Hull GP
The Warren (18-25 years)
We offer a really flexible space where you can let off steam, talk about the things that are on your mind, sit and relax, be seen and heard. If you are having a tough day and need someone to talk to we are here for you. You can access us in a spontaneous way if you are struggling and need to talk or you can book an appointment.
01482 218115
Hull and East Yorkshire
The Crisis Team – North East Lincolnshire
The Crisis Home Treatment Service works directly with people who are experiencing a severe mental health crisis and need immediate, urgent or emergency care and treatment in their home.
01472 256256 option 3
24/7
North East Lincolnshire
Open Minds – Navigo
If you’re 16 or above and registered to a GP in North East Lincolnshire, we offer free access to treatments that can help you to maintain positive mental health and wellbeing.
01472 256256
Monday to Friday between 9.30am and 4.30pm, except on Tuesday when we close at 3pm
North East Lincolnshire
The Crisis Team – North Lincolnshire
The trust is the main provider of specialist mental health services.
01724 382015
24/7
North Lincolnshire
Scunthorpe IAPT (The Talking Shop)
The Scunthorpe (North Lincolnshire) IAPT service provides evidence-based psychological therapies to adults who are experiencing common mental health problems such as depression, anxiety and stress. Adults wishing to access the service must be registered with a Scunthorpe/North Lincolnshire GP surgery.
01724 867297
North Lincolnshire
Samaritans
Whatever you’re going through, a Samaritan will face it with you. We’re here 24 hours a day, 365 days a year.
116 123
24/7
National
Able Futures
Able Futures provides support to the people working and living with mental health difficulties, employers and providers of apprenticeships.
0800 3213137
8am to 10.30pm, Monday to Friday
National
Maximus (for Apprentices only)
This service, delivered by Remploy, funded by the Department for Work and Pensions, is available to any apprentice experiencing mental health difficulties at work, at no cost to you. It complements any existing occupational health service you have, and is delivered by trained professionals with expertise in mental health in the workplace.
0300 456 8114
Monday to Friday 9am to 5pm
National
SEXUAL HEALTH AND PREGNANCY
Cornerhouse
We work with young people around sexual health and emotional well-being.
01482327044
Hull
Conifer House
Conifer Sexual and Reproductive Healthcare Services is a progressive and innovative service provided by City Health Care Partnership CIC, where Genitourinary Medicine (GUM) and Family Planning, Community Gynaecology, Social Services, non-statutory services and voluntary services work together to offer a holistic service in Hull and the East Riding of Yorkshire.
01482 247111
Hull and East Yorkshire
House of Light
House of Light was founded in 2007 and has helped thousands of women and their families come through Antenatal and Postnatal Illness. With the right help, support and treatment all women can and will recover. 1 in 10 Dad’s can experience Postnatal Depression and/or anxiety. This can happen anytime in the first year of your child’s life. We offer one to one counselling, support advice and information.
01482 580499
Monday to Friday 9am until 5pm
Hull
MESMAC
Yorkshire MESMAC is one of the oldest and largest sexual health organisations in the country. We offer services to various communities across Yorkshire, including men who have sex with men, people of colour and other marginalised races, people misusing drugs, sex workers and LGBT+ young people and adults.
01482 291190
Hull
Sexual Health North and North East Lincolnshire
We provide free and confidential sexual health services in North and North East Lincolnshire, with clinics in Grimsby, Scunthorpe, Barton and Brigg. This includes information and advice on all types of contraception and STI testing and treatment. Our service is confidential, non-judgmental and for people of all ages, genders and orientations.
0300 330 1122
Monday to Friday 9am until 5pm
North and North East Lincolnshire
Lincolnshire Sexual Health
The Lincolnshire Sexual Health service (LiSH) provides integrated sexual health and contraception services to the people of Lincolnshire. LiSH is part of the Lincolnshire Community Health Services NHS Trust (LCHS) portfolio of services that offer great care, close to home through out of hospital care and urgent care, primary care and public health services. LiSH is funded through the Lincolnshire County Council Public Health grant.
01522 309 309
8am – 7.30pm Monday – Thursday and Fridays 8am – 5pm
Lincolnshire
RACISM AND RACIST HATE CRIME
Are you in immediate danger?
Call 999 if you’re reporting a crime that’s in progress or if someone is in immediate danger.
Stand Up To Racism
Stand Up to Racism is broad organisation that brings people together to build solidarity with refugees and confront racism, islamophobia and antisemitism. We have local groups in towns and cities around the country. If you want to be put in touch with your local group send us an email.
National
Stand Against Racism and Inequality (SARI)
SARI provides support for victims of any type of hate crime including racist, faith-based, disablist, homophobic, transphobic, age-based or gender-based.
0117 942 0060
National
Stop Hate UK
Stop Hate UK works alongside local strategic partnerships to tackle Hate Crime and discrimination, encourage reporting and support the individuals and communities it affects. We provide a toolkit to help improve local responses to Hate Crime and an alternative for people who do not wish to report Hate Crime to the police or other statutory agencies. Our helplines enable people to access independent support and information, 24 hours a day, every day of the year.
0800 138 1625
National
SEXUAL ABUSE AND VIOLENCE
Are you in immediate danger?
If you are in immediate danger, call 999 and ask for the police.
If you are in danger and unable to talk on the phone, call 999 and listen to the questions from the operator and, if you can, respond by coughing or tapping on the handset. If you are using a mobile phone and are unable to talk press 55 to Make Yourself Heard and this will transfer your call to the police.
Hull Rape Crisis and Sexual Abuse Service
Hull Rape Crisis and Sexual Abuse Service is a service run by women for women. We provide a telephone helpline, through which women can access support anonymously.
01482 329990
Monday to Friday, 9:30am to 4pm, with a 24-hour answer machine available
Hull and East Yorkshire
The Trauma Centre
The Trauma Centre – Hull and East Yorkshire provides support, counselling, and therapy services to victims of rape and sexual trauma. Where services cannot be provided we will signpost victims to the correct service(s) to find the help they need.
01482 226677
09.00 – 17.00, excluding Bank Holidays
Hull and East Yorkshire
The CASA Suite
The CASA Suite SARC offers free support and practical help to anyone in Humberside who has experienced sexual violence and/or sexual abuse.
0330 223 0099
Humberside
The Blue Door
We are a specialist service who provide support to anyone that has experienced domestic abuse and sexual violence in North and North East Lincolnshire and those who have experienced rape and serious sexual offences in Hull and the East Riding of Yorkshire through a variety of advocacy, outreach workers, groups and programmes.
0800 197 47 87
Humberside
