Support

We want to make it as easy as possible for everyone to have access to support for their safety and wellbeing. We have created a list of charities and organisations that provide support in our area and nationally with their contact details for your use.

If you are a learner or employer working with HBTC you can also discuss any concerns you have with our Safeguarding Officer, Amy O’Sullivan.

Please note the companies listed below are not affiliated with HBTC and we cannot take responsibility for the services provided.

ADDICTION

Refresh – Hull Young People’s Support Service

ReFresh works with young people up to the age of 19 who live in Hull, who need support to make safer choices about drugs, solvents or alcohol. Also give advice to parents, carers, professionals or family members.

01482 331 059

Monday to Friday 9am – 5pm

Hull

The Open Access Service – East Riding

The Open Access Service provide support to patients but also to carers, family members and professionals seeking advice or signposting to other services.

01482 344 690

Monday to Friday 9am – 5pm

Hull

Young People’s Drug And Alcohol Service – East Riding

We offer a series of structured one to one appointments with a named key worker which are designed to offer support towards goals agreed with the young person. We use the outcome Teen Star to help develop a personalised support and recovery plan for everyone.

01482 344 690

Monday to Friday 9am – 5pm

Hull

Cgl – Renew Hull

ReNew is the integrated drug and alcohol service for adults who are Hull residents. ReNew provides an end to end service and support for adults within Hull who may have alcohol or drug issue or who are a family member/significant other of those with a drug and or alcohol issue.

01482 620013

Monday, Wednesday and Friday 9am – 5pm / Tuesday and Thursday 9am – 8pm / Saturday 9am – 12 noon

Hull

Rapt – The Bridges

The Bridges is a residential substance misuse treatment centre for men. It was established in 2004 and is run by The Rehabilitation for Addicted Prisoners Trust, a registered charity and provider of intensive, abstinence-based drug and alcohol rehabilitation programmes in UK prisons.

01482 588 454

Monday to Friday 9am – 5pm

Hull

Youth And Family Support – East Riding

YFS offers counselling to young people ages 11-19, or age 25 if someone has Additional Needs. Can also provide support for family and friends.

01482 392 824

Monday to Friday 9am – 5pm

East Yorkshire

Grimsby Practices In Partnership

Grimsby Practices in Partnership Drug & Alcohol Treatment Service – Birkwood, Cromwell Road, Pelham and Woodford Surgeries If you or someone you know has issues around drug or alcohol misuse we may be able to help you.

01472 582700 Option 3

North East Lincolnshire

We Are With You North Lincolnshire

Phone us or use our online chat to speak to one of our trained experts. We’re here to help you – you can tell us as little or as much as you want. We’ll work with you to help you manage, reduce or stop your drug (including prescription drugs) or alcohol use.

08081 430 640

Monday to Friday 9am – 5pm

North Lincolnshire

BEREAVEMENT

Cruse Bereavement Care – Hull and East Riding Area

Cruse Bereavement Care is the leading national charity for bereaved people. We offer support, advice and information to children, young people and adults when someone die, and work to enhance society’s care of bereaved people.

01482 565565

Mondays and Fridays 0930-1700, Tuesdays, Wednesdays and Thursdays 0930-2000

Hull and East Yorkshire

Cruse Bereavement Care – South Humber Area

Cruse Bereavement Care is the leading national charity for bereaved people. We offer support, advice and information to children, young people and adults when someone die, and work to enhance society’s care of bereaved people.

01472 571253

Mondays and Fridays 0930-1700, Tuesdays, Wednesdays and Thursdays 0930-2000

South Humber Area

BULLYING

National Bullying Helpline

Help and advice covering bullying in the workplace, bullying at school and online harassment.

0300 323 0169

9am to 5pm Monday to Friday

National

NSPCC

Advice for parents and carers to help keep children safe from bullying, wherever it happens.

For Parents: 0808 800 5000

24/7

National

Childline

If you or someone you know is being bullied we’re here to help.

0800 1111

24/7

National

BulliesOut

Established in May 2006, we are one of the UK’s most dedicated and ambitious anti-bullying charities. Our award winning work is delivered across the UK and each year, through our work with individuals, schools, youth and community settings and the workplace, we provide education, training and support to thousands of people.

mentorsonline@bulliesout.com

National

CANCER

Macmillan Cancer Information And Support Service In Hull

If you or a member of your family is affected by cancer, the Macmillan Information and Support Centre can offer you free and confidential information and support in a relaxed and comfortable environment. Whether you have questions about prevention, have just been diagnosed or are living with and beyond cancer we are here to help.

01482 461154

Monday to Friday 9am – 5pm

Hull and East Yorkshire

Macmillan Information & Support Centre Grimsby, Scunthorpe and Goole

If you or a member of your family is affected by cancer, the Macmillan Information and Support Centre can offer you free and confidential information and support in a relaxed and comfortable environment. Whether you have questions about prevention, have just been diagnosed or are living with and beyond cancer we are here to help.

03033 305372

Monday to Friday 9:30am – 4pm

North and North East Lincolnshire and Goole

CARERS

Carers Information and Support Service

The Carers’ Information and Support Service (CISS) is a service dedicated to supporting carers, i.e a person who looks after another adult or child with a chronic long-term illness or disability. The disability may be mental or physical or both.

01482 336298

Hull

East Riding Of Yorkshire Carers Support Service

Our services are available to all unpaid adult carers, who provide regular and substantial support to an adult who lives in East Riding of Yorkshire, regardless of where they themselves live, who has completed the short carers assessment and has been entered onto the carers register.

0800 917 6844

Monday to Thursday 9.30am – 4.30pm Friday 9.30am – 4.00pm

East Yorkshire

SENDIASS – Special Educational Needs and Disabilities Advice and Support Services

East Riding Parent Partnership Service provides impartial, confidential information, advice and support to parents and carers of children with Special Educational Needs.

01482 396469

8.30am – 5.30pm Monday – Thursday, 8.30am – 4.30pm – Friday

East Yorkshire

Rethink Hull And East Yorkshire Carers Service

The service offers one-to-one practical and emotional support to carers by agreeing individual carer support plans. The service promotes carer issues, educates carers on their rights as a carer, promotes the uptake of carers assessments, and involves carers in planning and development of local mental health services.

01482 679 723

9am – 5pm Monday to Friday, Carers Line 10am – 4pm Monday to Friday

Hull and East Yorkshire

Carers’ Support Centre (Brigg)

This organisation can help carers living in the following areas: Based in the Market town of Brigg. Covers North Lincolnshire. The Carers’ Support Centre provides a wide range of services to help and support carers who live in North Lincolnshire.

01652 650585

8am – 8pm Monday – Thursday, 8am – 6pm Friday, 10am – 4pm Saturday, Sunday

North Lincolnshire

DOMESTIC ABUSE

Are you in immediate danger?

If you are in immediate danger, call 999 and ask for the police.

If you are in danger and unable to talk on the phone, call 999 and listen to the questions from the operator and, if you can, respond by coughing or tapping on the handset. If you are using a mobile phone and are unable to talk press 55 to Make Yourself Heard and this will transfer your call to the police.

Hull Womens Aid

Women’s Aid is the national charity working to end violence against women and children, co-ordinating a network of over 390 national and local specialist services, providing refuges, help-lines, outreach services and advice centres for women and children affected by domestic and sexual violence.

01482 446099

Monday to Friday 9am – 5pm / Refuge referrals: Mon-Fri 8am-7pm and Sat & Sun 9am-4.30pm

Hull

Hull DAP

Hull DAP consists of specialist practitioners who all have extensive knowledge and understanding of domestic abuse and include: domestic abuse support workers, housing advisors, a social worker, a health practitioner, addictions workers and police domestic violence coordinators. Hull DAP can support you regardless of age, gender, religion, race, culture, ability, sexuality and social class.

01482 318 759

Hull

Grimsby Womens Aid (North East Lincolnshire)

Women’s Aid is the national charity working to end violence against women and children, co-ordinating a network of over 390 national and local specialist services, providing refuges, help-lines, outreach services and advice centres for women and children affected by domestic and sexual violence.

01472 575 757

Refuge outreach and drop-in: Mon-Fri 8.30am-5pm Sat-Sun 9am-12pm / Refuge referals 24hrs

North East Lincolnshire

North Lincolnshire (Stonham)

Women’s Aid is the national charity working to end violence against women and children, co-ordinating a network of over 390 national and local specialist services, providing refuges, help-lines, outreach services and advice centres for women and children affected by domestic and sexual violence.

01724 289 299

Refuge: Mon-Wed 9am-4.30pm Thu & Fri 9am-4pm

North Lincolnshire

Domestic Abuse Helpline for Men

Our friendly Men’s Advice Line Advisors will believe you, offer you non-judgmental emotional support, practical advice and information.

0808 8010327

Mon–Fri 9am-8pm

National

EATING DISORDERS

Seed Eating Disorders Support Services For Family & Friends And Recoverers

We are a group of ordinary people with first-hand experience of eating disorders, who make a difference to those people whose lives are blighted by this devastating illness. We are not a clinical service, but will do our very best to support, advise and signpost sufferers, carers and loved ones appropriately, giving them the tools to cope on a daily basis.

01482 718130

Mon–Fri 9.30am to 2.30pm

National

Evolve – Hull Eating Disorders Service

We promote eating disorder recovery and offer support and treatment to those aged 18 or over with a Hull GP.

01482 344083

Monday to Friday, 8am – 6pm (reception open: 9am – 5pm)

Hull

EMOTIONAL DISTRESS / SUICIDE

Is your life in danger?

If you have seriously harmed yourself – for example, by taking a drug overdose – or you feel that you may be about to harm yourself, call 999 for an ambulance or go straight to A&E.

Or ask someone else to call 999 or take you to A&E.

Samaritans

Whatever you’re going through, a Samaritan will face it with you. We’re here 24 hours a day, 365 days a year.

116 123

24/7

National

Campaign Against Living Miserably (CALM)

The Campaign Against Living Miserably (CALM) is leading a movement against suicide. Every week 125 people in the UK take their own lives. And 75% of all UK suicides are male. CALM exists to change this. Join the campaign to take a stand against suicide.

0800 58 58 58

5pm to midnight every day

National

Papyrus – for people under 35

HOPELINEUK advisers want to work with you to understand why these thoughts of suicide might be present. They also want to provide you with a safe space to talk through anything happening in your life that could be impacting on your or anyone else’s ability to stay safe.

0800 068 41 41

9am to midnight every day

National

SOS Silence of Suicide

SOS Silence of Suicide was formed as a social support group in 2015 and became a Charity in 2017 following Michael and Yvette’s multiple lived experiences of losing loved ones to suicide.

0300 1020 505

4pm to midnight every day

National

Childline – for children and young people under 19

Childline is here to help anyone under 19 in the UK with any issue they’re going through. You can talk about anything. Whether it’s something big or small, our trained counsellors are here to support you.

0800 1111

7.30am – 3.30am – Monday to Friday / 9am – 3.30am – Saturday to Sunday

National

FORCED MARRIAGE AND HONOUR VIOLENCE

Are you in immediate danger?

If you are in immediate danger, call 999 and ask for the police.

If you are in danger and unable to talk on the phone, call 999 and listen to the questions from the operator and, if you can, respond by coughing or tapping on the handset. If you are using a mobile phone and are unable to talk press 55 to Make Yourself Heard and this will transfer your call to the police.

Karma Nirvana

Karma Nirvana is an award-winning National charity supporting victims of honour-based abuse and forced marriage. Honour crimes are not determined by age, faith, gender or sexuality, we support and work with all victims. We run a national helpline offering direct support and guidance to victims and professionals.

0800 5999 247

Monday – Friday: 9am – 5pm

National

Victim Support

You may have been told you have brought ‘shame’ on your family or community, or given them a ‘bad name’. When someone in your family or community hurts or threatens to hurt you because of this, it is called honour-based violence (HBV).

08 08 16 89 111

24/7

National

Halo Project

The Halo Project Charity is a national project that will support victims of honour-based violence, forced marriages and FGM by providing appropriate advice and support to victims. We will also work with key partners to provide required interventions and advice necessary for the protection and safety of victims.

08081 788 424

National

LGBTQIA+

Hull and East Riding LGBT Forum

The representative body for LGBT+ people in Hull and the East Riding.

Hull and East Yorkshire

Shout Group

LGBT+ support group run by the Warren for 16-25 year olds

shout@thewarren.org

Hull

Scunthorpe LGBT Group

We are a strong and hardworking team of 5 main volunteers of different genders, identities, sexualities and ages. We are a group of people hoping to create some sort of LGBT community spirit within our small town.

MindOut

MindOut is a mental health service run by and for lesbians, gay, bisexual, trans, and queer people. We work to improve the mental health and wellbeing of LGBTQ communities and to make mental health a community concern.

01273 234839

National

Stonewall

At Stonewall, we stand for lesbian, gay, bi, trans, queer, questioning and ace (LGBTQ+) people everywhere. We imagine a world where all LGBTQ+ people are free to be themselves and we can live our lives to the full. 

0800 0502020

9:30 – 4:30 Monday to Friday

National

Stand Against Racism and Inequality (SARI)

SARI provides support for victims of any type of hate crime including racist, faith-based, disablist, homophobic, transphobic, age-based or gender-based.

0117 942 0060

National

Stop Hate UK

Stop Hate UK works alongside local strategic partnerships to tackle Hate Crime and discrimination, encourage reporting and support the individuals and communities it affects. We provide a toolkit to help improve local responses to Hate Crime and an alternative for people who do not wish to report Hate Crime to the police or other statutory agencies. Our helplines enable people to access independent support and information, 24 hours a day, every day of the year.

0808 801 0661

National

MENTAL HEALTH

Is your life in danger?

If you have seriously harmed yourself – for example, by taking a drug overdose – or you feel that you may be about to harm yourself, call 999 for an ambulance or go straight to A&E.

Or ask someone else to call 999 or take you to A&E.

The Crisis Team – Hull

The trust is the main provider of specialist mental health services.

01482 335600 (under 18) / 01482 301701 (over 18)

24/7

Hull and East Yorkshire

Let’s Talk

There are many types of mental health problem and they can effect different people in different ways. We can help you understand what you are feeling and help you get the support that you need.

01482 247111

If registered with a Hull GP

The Warren (18-25 years)

We offer a really flexible space where you can let off steam, talk about the things that are on your mind, sit and relax, be seen and heard. If you are having a tough day and need someone to talk to we are here for you. You can access us in a spontaneous way if you are struggling and need to talk or you can book an appointment.

01482 221416

counselling@thewarren.org

Hull and East Yorkshire

The Crisis Team – North East Lincolnshire

The Crisis Home Treatment Service works directly with people who are experiencing a severe mental health crisis and need immediate, urgent or emergency care and treatment in their home.

01472 256256 option 3

24/7

North East Lincolnshire

Open Minds – Navigo

If you’re 16 or above and registered to a GP in North East Lincolnshire, we offer free access to treatments that can help you to maintain positive mental health and wellbeing.

01472 625100

Monday to Friday between 9.30am and 4.30pm, except on Tuesday when we close at 3pm

North East Lincolnshire

The Crisis Team – North Lincolnshire

The trust is the main provider of specialist mental health services.

01724 382015

24/7

North Lincolnshire

Scunthorpe IAPT (The Talking Shop)

The Scunthorpe (North Lincolnshire) IAPT service provides evidence-based psychological therapies to adults who are experiencing common mental health problems such as depression, anxiety and stress. Adults wishing to access the service must be registered with a Scunthorpe/North Lincolnshire GP surgery.

01724 867297

North Lincolnshire

Samaritans

Whatever you’re going through, a Samaritan will face it with you. We’re here 24 hours a day, 365 days a year.

116 123

24/7

National

Able Futures

Able Futures provides support to the people working and living with mental health difficulties, employers and providers of apprenticeships.

0800 3213137

8am to 10.30pm, Monday to Friday

National

Remploy (for Apprentices only)

This service, delivered by Remploy, funded by the Department for Work and Pensions, is available to any apprentice experiencing mental health difficulties at work, at no cost to you. It complements any existing occupational health service you have, and is delivered by trained professionals with expertise in mental health in the workplace.  

0300 4568210

Monday to Friday 9am to 5pm

apprentices@remploy.co.uk

National

SEXUAL HEALTH AND PREGNANCY

Cornerhouse – Young Men’s Drop In

The Cornerhouse service for young men aims to provide one to one support around issues such as sexuality, gender, fatherhood/abortion issues, STIs, delaying first sexual experiences and testicular health.

01482 327 044

Hull

Cornerhouse

We work with young people around sexual health and emotional well-being.

01482327044

Hull

Connifer House

Conifer Sexual and Reproductive Healthcare Services is a progressive and innovative service provided by City Health Care Partnership CIC, where Genitourinary Medicine (GUM) and Family Planning, Community Gynaecology, Social Services, non-statutory services and voluntary services work together to offer a holistic service in Hull and the East Riding of Yorkshire.

01482 247111

Hull and East Yorkshire

House of Light

House of Light was founded in 2007 and has helped thousands of women and their families come through Antenatal and Postnatal Illness. With the right help, support and treatment all women can and will recover. 1 in 10 Dad’s can experience Postnatal Depression and/or anxiety. This can happen anytime in the first year of your child’s life. We offer one to one counselling, support advice and information.

01482 580499

Monday to Friday 9am until 5pm

Hull

MESMAC

Yorkshire MESMAC is one of the oldest and largest sexual health organisations in the country. We offer services to various communities across Yorkshire, including men who have sex with men, people of colour and other marginalised races, people misusing drugs, sex workers and LGBT+ young people and adults.

01482 291190

Hull

Sexual Health North and North East Lincolnshire

We provide free and confidential sexual health services in North and North East Lincolnshire, with clinics in Grimsby, Scunthorpe, Barton and Brigg. This includes information and advice on all types of contraception and STI testing and treatment. Our service is confidential, non-judgmental and for people of all ages, genders and orientations.

0300 330 1122

Monday to Friday 9am until 5pm

North and North East Lincolnshire

Lincolnshire Sexual Health

The Lincolnshire Sexual Health service (LiSH) provides integrated sexual health and contraception services to the people of Lincolnshire. LiSH is part of the Lincolnshire Community Health Services NHS Trust (LCHS) portfolio of services that offer great care, close to home through out of hospital care and urgent care, primary care and public health services.  LiSH is funded through the Lincolnshire County Council Public Health grant.

01522 309 309

8am – 7.30pm Monday – Thursday and Fridays 8am – 5pm

Lincolnshire

RACISM AND RACIST HATE CRIME

Are you in immediate danger?

Call 999 if you’re reporting a crime that’s in progress or if someone is in immediate danger.

Stand Up To Racism

Stand Up to Racism is broad organisation that brings people together to build solidarity with refugees and confront racism, islamophobia and antisemitism. We have local groups in towns and cities around the country. If you want to be put in touch with your local group send us an email.

info@standuptoracism.org.uk

National

Stand Against Racism and Inequality (SARI)

SARI provides support for victims of any type of hate crime including racist, faith-based, disablist, homophobic, transphobic, age-based or gender-based.

0117 942 0060

National

Stop Hate UK

Stop Hate UK works alongside local strategic partnerships to tackle Hate Crime and discrimination, encourage reporting and support the individuals and communities it affects. We provide a toolkit to help improve local responses to Hate Crime and an alternative for people who do not wish to report Hate Crime to the police or other statutory agencies. Our helplines enable people to access independent support and information, 24 hours a day, every day of the year.

0800 138 1625

National

SEXUAL ABUSE AND VIOLENCE

Are you in immediate danger?

If you are in immediate danger, call 999 and ask for the police.

If you are in danger and unable to talk on the phone, call 999 and listen to the questions from the operator and, if you can, respond by coughing or tapping on the handset. If you are using a mobile phone and are unable to talk press 55 to Make Yourself Heard and this will transfer your call to the police.

Hull Rape Crisis and Sexual Abuse Service

Hull Rape Crisis and Sexual Abuse Service is a service run by women for women. We provide a telephone helpline, through which women can access support anonymously.

01482 329990

Monday to Friday, 9:30am to 4pm, with a 24-hour answer machine available

Hull and East Yorkshire

The Trauma Centre

The Trauma Centre – Hull and East Yorkshire provides support, counselling, and therapy services to victims  of rape and sexual trauma. Where services cannot be provided we will signpost victims to the correct service(s) to find the help they need.

01482 226677

09.00 – 17.00, excluding Bank Holidays

Hull and East Yorkshire

The CASA Suite

The CASA Suite SARC offers free support and practical help to anyone in Humberside who has experienced sexual violence and/or sexual abuse.

0330 223 0181

casasuite.sarc@nhs.net

Humberside

The Blue Door

We are a specialist service who provide support to anyone that has experienced domestic abuse and sexual violence in North and North East Lincolnshire and those who have experienced rape and serious sexual offences in Hull and the East Riding of Yorkshire through a variety of advocacy, outreach workers, groups and programmes.

0800 197 47 87

info@thebluedoor.org

Humberside