Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality

Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality

In the hospitality sector, staff are often the forefront of the business. When you’re working in hospitality, it’s important to make sure you give customers a great first impression. 

This fully online course will help you brush up on essential skills for hospitality, including how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene. You will also learn about legislation and guidance you need to know when working in this sector, as well as the professional personal standards you will need to maintain.

  • Principles of Customer Service in the Hospitality Sector
  • Understand Effective Teamwork in the Hospitality Sector
  • Understand Legislation and Guidance Relevant to the Hospitality Sector
  • Understand Professional Personal Standards in the Hospitality Sector

Key Information

Cost

Awarding Body

Duration

Delivery

Fully Funded*

NCFE

6 Weeks

Online and Paper-based

You must live in England and be over 19 years old to be eligible.