Sales Team Admin Assistant
The Sales Team Admin Assistant is a supportive role that acts as an administrative assistant to the Sales Team while also facilitating collaboration within the team.
The Sales Team Admin Assistant will also function as a liaison between the Sales Team and the other departments within the organisation.
Basic Functions
- Provide great customer service
- Arrange and attend regular IT Review Meeting with our clients
- Take notes from meetings and circulate, raising tickets with the appropriate teams
- Follow up customer calls, raise quotes, and manage the sales pipeline
- Quote services renewals prior to expiry
- Quote additions on Managed Services Agreements
- Manage the diary for the Sales Team
- Accurately record sales and customer interactions on CRM system
- Maintain in-depth product knowledge of the service offerings of the company.
- Assist the Sales Team with large proposals and tenders
- Raise Purchase Orders on the procurement system and place orders with suppliers
Additional duties and responsibilities
- Attend weekly sales meetings and ensure sales opportunities are compliant with company policy.
- Document internal processes and procedures related to duties and responsibilities.
- Responsible for entering time and expenses in ConnectWise as they occur.
- Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
- Enter all work as activities or service tickets in ConnectWise.
Knowledge, Skills and or Abilities Required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Proficient with general office applications.
- Accuracy and attention to detail.
- Enjoy working with customers and external audiences.
- Strong organisational, presentation, and customer service skills.
- Skill in preparing written communications and materials.
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
- Ability to multi-task and adapt to changes quickly.
- Typing skills to ensure quick and accurate data entry.
- Self-motivated with the ability to work in a fast moving environment.
Educational and Previous Experience Recommendations
- GCSE English and Maths A*-C/4-9 or Level 2 equivalents
- 2 years of experience in an administrative role
Why work for us
Personal and Professional Growth:
Think Cloud invests heavily in its employees, providing them with opportunities to learn new skills, advance
their careers, and take on new challenges. This can be a major draw for employees who are looking to grow and develop their careers.
Collaboration and Teamwork:
Think Cloud has a strong culture of collaboration and teamwork. Employees are encouraged to work together to solve problems and achieve common goals. This creates a more positive and supportive work environment, where employees feel valued and respected.
Competitive salaries and benefits:
Think Cloud offers competitive salaries and benefits packages. This can be a major draw for employees who
are looking for financial security and a good work-life balance.
Opportunity to work on cutting-edge technology:
Think Cloud is at the forefront of technological innovation. This gives employees the opportunity to work on
cutting-edge technology and be involved in projects that are making a real difference in the world.
Sense of purpose and satisfaction
Think Cloud has a strong sense of purpose and mission. This gives employees a sense of satisfaction in
knowing that their work is making a positive impact.
Direct improvement of soft and hard skills:
Think Cloud puts people first and invests in their development, giving employees the opportunity to improve
their soft and hard skills directly. This can make them more marketable to other employers and help them
advance their careers.
About the employer
Think Cloud is a multi award-winning “Britain’s 50 Best Managed IT Companies” team with over two decades of experience helping businesses, from Local Government, Education, Ministry Of Defence Supply Chain, Manufacturing, Engineering, and Financial sectors. We are now proud to support more than 150+ customers, working with a wide range of businesses that are the most innovative and creative in their respective fields.
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