Job purpose

• Log faults raised by the Customer via email/telephone into our ticketing system.
• Provide remote IT support to our customers with regards to IT hardware, Applications and Network/Telephone
• systems.
• Monitor Customer backups on premise/cloud
• Log & investigate Server alerts raised by our monitoring system

Skills & Knowledge

• Have at least 5 years’ experience supporting IT infrastructure and desktop systems within a multi-site
• environment.
• Windows server 2016, 2019, 2022 (virtual servers, AD/Group Policy, Security Policies)
• Proficient in Microsoft Azure and 365 platforms (Email, SharePoint, Teams, OneDrive)
• Excellent understanding of networking, switches, firewalls, VPN, network services (DHCP, DNS etc)
• Experience of providing VOIP solutions
• Good working knowledge and conformity to Cyber Security practices.
• In depth knowledge of Windows 10/11 and Office 365
• Able to build desktop and server environments for deployment, cloud and physical.
• Resolve equipment issues and faults over the telephone and in person.
• Carry out systems checks, solve problems, monitor and escalate where necessary.
• Maintaining IT procedures and documentation
• Tenacity to go that extra mile and think outside the box to resolve incidents.
• Providing technical support for a range of external and internal applications, operating systems and hardware
  and achieve customer SLA’s.
• Experience with onsite/offsite backup products and storage (including cloud storage)
• Great all-round technical understanding
• Good working knowledge and conformity to security practises
• Have a self-managed, self-learning and keen service-based approach to working.
• Excellent interpersonal, oral and written communications skills
• Must have a full UK driving licence.
  Desirable
• Knowledge of non-Microsoft systems, e.g.
• Apple Mac, mobile devices, linux,
• ITIL, Apple Certifications, Microsoft Certifications, CompTIA Certifications

Why work for us

• We are a small friendly team working close together, and have a good relaxed approach, but still focused on
• providing excellent customer service.
• Social activities outside of work.
• Chippy/Pizza Friday

Location: Hull

Wage: £25,000-£28,000 dependant on experience

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