Positive working relationships with patients, families and residents. Our new qualification enhances Customer Service in Healthcare, which will support you when you are dealing with residents, families, patients and internal and external customers within the Health and Social Care environment.

This course is designed to help learners develop positive working relationships with customers in a health and social care setting, using effective communication.

• Understanding customer expectations in health and social care settings
• How to identify the types of customers who interact with health and social care services
• Different communication methods used in health and social care settings
• How to provide a safe, welcoming and inclusive environment for diverse needs

Key Information

*subject to eligibility

You must live in England and be over 19 years old to be eligible.