Key Responsibilities

• Answering the telephone, taking down any messages and passing them on to the relevant person within the office
• Dealing with customers via telephone and email
• Resolving customer issues
• General admin duties i.e. filing, photocopying, scanning and shredding
• Using internal databases for recording information
• Dealing with incoming and outgoing post, including franking the mail
• Using a range of Microsoft Office packages i.e. Word, Outlook and Excel
• Using a range of office equipment i.e. printer, laminator and shredder
• Ensuring data protection policies and procedures are followed and adhered to

Progression: After the probation period, you may receive a generous pay increase and undertake more advanced duties. Within two to three years, you may have the opportunity to become a supervisor of the department you are working in and undertake management responsibilities and qualifications.

Location: Scunthorpe

Job Type: Apprenticeship

Job Category: Business Administrator / Customer Service Practitioner