How to Become a Digital Support Technician Apprentice
Are you interested in working in IT or within the tech and digital sector? You could begin a Digital Support Technician (DST) apprenticeship with HBTC. This apprenticeship will allow you to learn on the job and earn a wage. Whilst also completing some formal training and receiving support at the same time.
Here we will discuss what is involved in Digital Support Technician apprenticeships, things you will learn and typical duties. We will also give some tips on securing IT apprenticeships and how to apply for opportunities with HBTC.
Digital Support Technicians work in all types of organisations, including large and small businesses, government agencies, and non-profit organisations. Organisations are using digital technologies more and more to help them work more efficiently. There is a growing demand for people who can support organisations with effective use of digital tools and technology.
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More and more, organisations are using online and digital channels to support their customers. This means they can meet customer needs in more ways than one. Such as reducing the number of phone calls and face-to-face meetings, and saving money.
A Digital Support Technician helps people use office technologies, productivity software, digital communication software, collaborative technologies and digital information systems effectively. Enabling organisations and individuals to achieve objectives and maximise effectiveness.
The things you’ll do as a Digital Support Technician apprentice:
- Apply relevant digital technologies effectively to achieve objectives
- Monitor and operate complex digital information and intelligence systems
- Respond to user enquiries
- Maintain data, digital resources and data systems
- Searching, storing, integrating and organising data
- Communicate effectively though digital channels
- Learn through digital resources
- Work as a member of a team
- Maintain an awareness of current, emerging and fringe digital technologies
Digital technology is a constantly changing. You never know what you’ll be doing from one day to the next, or even from one hour to the next. You will always be busy in this role and there will be no chance to get bored. Your knowledge and skills will always be in high demand.
In your daily role you could be; supporting and coaching external users in their use of digital technologies. Diagnosing and resolving users’ digital problems. Or advising on hardware and software problems. Using a variety of digital channels to resolve user problems whilst providing excellent customer service. Or updating Customer Relationship Management tools to help with service delivery and making the organization more productive.
With a Digital Support Technician apprenticeship you will gain the skills and knowledge necessary to succeed and enhance your professional development. On this course, you will learn about:
- Digital office technologies
- Modern digital infrastructure
- Data management
- Concepts and fundamentals of data
- Data security and key legislation
- Digital threats and risks
- digital security
- Databases
- Diagnosing digital problems
If you would like to become a Digital Support Technician, or develop your understanding further. This program will to provide you with the tools and knowledge that you need.
The typical duration of the Digital Support Technician apprenticeship is 18 months. Throughout the apprenticeship the vast majority of you time will be working with the employer. However, there will be some off-the-job training with your training provider.
HBTC are a leading training provider within the region, known for our expertise in placing apprentices on IT apprenticeships. We have extensive experience working with organisations in the IT sector to provide high-quality training and development for apprentices.
Our programs are designed specifically for individuals across the Humber region, including Hull, Grimsby, Scunthorpe and the surrounding areas. We support individuals who are looking to develop their IT knowledge and gain experience working in this rapidly growing field.
You can register your interest in Digital Support Technician apprenticeship job opportunities. New vacancies are opening up every day. So you can get a jump start on your job search. Additionally, you can check out our online listings at any time and apply directly for open positions.
When it comes to applying for Digital Support Technician apprenticeships, having a great CV is essential. Not only does it serve as a representation of your skills and experience. A great CV can also be used to help you stand out from the crowd.
To prepare for an interview, it is essential that you do your research on the company. You should also dress suitably according to the industry standards. Our team will work with you every step of the way, from preparing your CV to following up after the interview. This will ensure that you have the best chance of success.
We can help you with your chosen career path. Whether you’re just starting out or looking to advance to the next level. With HBTC, you can be sure that you will get exceptional support and guidance throughout your apprenticeship journey. Contact us now and let’s start exploring your potential together!
If you’re interested in working in digital and technology, we also offer apprenticeships in digital marketing and information communication technology.
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