Senior IT Analyst
Think Cloud is growing, and they’re looking for a Senior IT Analyst to join their expert team in Hull. If you’re a hands-on technical leader who thrives on solving complex IT challenges, driving forward infrastructure projects, and mentoring others, this could be your next big step.
As a Senior IT Analyst at Think Cloud, you’ll be the final point of escalation for technical issues, manage end-to-end IT projects, and act as a trusted advisor for their clients. This role blends advanced technical expertise with client engagement and mentorship, making you a pivotal part of their IT function.
Key Responsibilities
Escalation & Support:
- Act as the highest escalation point for desktop, infrastructure, and cloud issues.
- Deliver Level 2/3 support across desktops, laptops, mobile devices, and Microsoft 365.
- Triage and resolve complex helpdesk tickets in a timely manner.
- Provide out-of-hours support on a rota basis.
Project Delivery:
- Lead and deliver infrastructure projects: server installs, cloud migrations, network upgrades, and cybersecurity rollouts.
- Manage the full lifecycle from planning through to deployment, testing, and handover.
- Support Microsoft Copilot and AI productivity tool rollouts.
Security & Compliance:
- Implement and maintain endpoint security (MFA, antivirus, vulnerability management).
- Conduct audits to ensure compliance with standards.
- Work closely with Cyber Security teams to identify and reduce risks.
Client Engagement:
- Be a technical point of contact for key clients, offering consultancy and clear advice.
- Translate complex issues into simple terms for non-technical stakeholders.
Mentorship & Development:
- Mentor and coach junior engineers and apprentices.
- Lead training sessions, contribute to documentation, and promote best practice.
Skills & Knowledge
Essential:
- 5+ years in IT support/infrastructure, including 2+ years in a senior/Level 3 role.
- Microsoft 365, Azure, Intune, Autopilot
- Windows Server (AD, DNS, DHCP, Group Policy)
- Networking (firewalls, switches, VLANs, VPNs)
- Virtualisation (Hyper-V, VMware)
- Backup & disaster recovery solutions
- Cybersecurity tools and principles
- Experience leading end-to-end IT projects.
- Excellent troubleshooting, documentation, and communication skills.
- Full UK driving licence & own vehicle.
- A self-starter with strong initiative.
- Organised, detail-oriented, and calm under pressure.
- Deadline-driven with a positive, team-first attitude.
- Keen to share knowledge and mentor others.
Desirable Certifications:
- Microsoft Certified: Azure Solutions Architect / Administrator / M365 Expert
- WatchGuard
- VMware Certified Professional (VCP)
- ITIL Foundation
About the Employer
At Think Cloud, they don’t just support businesses; they empower people. Here’s what you can expect:
- Work-life balance: 20 days holiday + 8 bank holidays + your birthday off + choice of Christmas Eve or New Year’s Eve.
- Career growth: Quarterly PDPs, 1:1 support, and funded training & certifications.
- Perks & wellbeing: Free snacks, drinks, breakfasts, team socials, mental health support, and charity days.
- Recognition & rewards: Employee of the Month vouchers and regular engagement initiatives.
- Financial security: Company pension, sick pay, death-in-service benefit, and health care after 3 months.
- Flexibility & sustainability: Flexible working hours, free on-site parking, and access to an electric car scheme.
- Great culture: Be part of a collaborative, supportive, and forward-thinking team that values people as much as technology.
Job Category: IT
Job Type: Permanent
Job Location: Hull | HU1
Cohort: Hull & EY