IT Support Apprenticeships
With organisations increasingly relying on digital technologies to enhance productivity, the demand for skilled professionals to support and implement digital operations is growing rapidly. This apprenticeship equips you with the knowledge and skills to thrive in a dynamic IT environment.
A Digital Support Technician plays a crucial role in maximising the effective use of digital office technologies, productivity software, and digital communications. The role involves working with collaborative technologies and digital information systems to support businesses and service users. This apprenticeship is ideal for individuals with a passion for technology and problem-solving. It is suited for those who enjoy working with digital tools and systems, whether supporting internal colleagues or assisting external users.
Why Choose the IT Support Apprenticeship?
✅ High Demand for IT Professionals – The increasing reliance on digital technologies ensures strong job opportunities.
✅ Practical Experience – Work on real-world digital challenges and projects, building confidence and expertise.
✅ Opportunities for Progression – Move into advanced IT roles, further studies, or even specialise in cybersecurity, networking, or digital transformation.
✅ Diverse Career Paths – Open doors to roles in IT support, digital operations, and customer service.
✅ Industry-Recognised Qualification – Achieve a Level 3 qualification that enhances your career prospects.
What Will I Learn?
Digital Architecture & Backup
Explore different types of digital architecture, comparing physical and cloud storage. Understand the importance of data backups, security technologies, and remote maintenance methods for effective system management
Troubleshooting & Stakeholder Engagement
Cover IT troubleshooting techniques, professional stakeholder interaction, system configurations, and sources of knowledge to effectively resolve hardware and software issues.
Data Security & Compliance
Gain knowledge of data security fundamentals, including the CIA Triad (Confidentiality, Integrity, Availability) and legal compliance in securing and managing information securely.
System Security & Professionalism
Focus on ensuring system security in line with organisational policies, the importance of system updates, and maintaining a professional and responsible work environment.
Digital Presence & Office Tools
Understand the significance of an organisation’s digital presence, branding, and automation technologies used for creating, managing, and collaborating on digital content.
Emerging Tech & Sustainability
Explore current and emerging digital technologies, their impact on IT support, climate change considerations, secure internet research, and continuous professional development (CPD) in digital skills.
Time Management & Collaboration
Develop skills in time management, prioritisation, assessing stakeholder impact, and using digital tools to enhance teamwork, productivity, and informed decision-making.
Remote Support & Application Use
Cover remote IT support principles, training and coaching stakeholders on application use, and optimising digital tools for business productivity and transformation.
Effective IT Communication
Explore communication techniques, adapting messaging for different audiences, and minimising the impact of technical procedures through clear and professional interactions.
Helpdesk & Data Management
Learn the fundamentals of helpdesk systems, data organisation, and secure management of information to enhance business performance and compliance.
Digital Support Technician Success Stories
How Do I Get Started?
🚀 Don’t wait—apply today for IT support apprenticeships and take the next step in your IT career!
Training Provider
Training for the apprenticeship will be provided by HBTC’s top-notch Learning and Development Team. Our experienced tutors and assessors will guide you and your employer through your training to help you enhance your skills and excel in your role. Here are just some of the benefits from training with HBTC:
Personalised Learning Support: The team ensures that each apprentice receives tailored guidance, adapting training plans to individual learning styles and needs. This helps in better understanding concepts and applying them effectively in the workplace.
Expert Coaching and Mentoring: Experienced trainers and mentors provide continuous support, offering expert advice and constructive feedback to help apprentices progress in their roles with confidence.
Regular Progress Reviews: The Learning and Development Team conducts frequent reviews to track progress, identify areas for improvement, and provide additional support where needed. This ensures apprentices stay on track toward achieving their qualifications.
Encouragement and Motivation: The team fosters a positive learning environment, encouraging apprentices to stay motivated, overcome challenges, and reach their full potential.
By working closely with the Learning and Development Team, apprentices at HBTC receive the guidance, resources, and support needed to thrive in their careers. 🚀
“HBTC has a very distinct ‘individualised’ approach, both to their learners and their employers”.
– Graeme, Matrix Assessor
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