IT Support Engineer
This leading regional IT Solutions Provider and Sage Accredited Business Partner is looking for an IT Support Engineer to join their growing team in Hull.
As an IT Support Engineer, you’ll be responsible for providing first-line technical support to their client base, resolving issues quickly and efficiently while maintaining exceptional customer service standards.
You’ll also assist with client-facing installations and contribute to the delivery of small to medium-sized IT projects that enhance business performance.
This is a varied and hands-on role where no two days are the same. You’ll work both remotely and onsite, providing proactive IT support and guidance to a range of clients.
Key Responsibilities
- Provide desktop and server support across client environments
- Diagnose and resolve technical issues within defined SLAs
- Log, prioritise, and manage support tickets via the IT Helpdesk
- Escalate issues to senior engineers when necessary
- Monitor and test backup systems and data recovery processes
- Configure and install new hardware, software, and network equipment
- Manage user accounts (Active Directory and Microsoft 365)
- Support and maintain firewalls, switches, and wireless networks
- Patch and maintain client networks
- Document technical configurations and maintain up-to-date records
- Provide excellent communication and service to clients and colleagues
Aditional:
- You may occasionally be required to work outside standard office hours to meet client needs.
- Participation in an on-call rota is expected after 6 months of employment.
- The role involves occasional on-site work at client locations (including a local school).
Skills & Knowledge
Essential:
- Minimum 1 year in a 1st Line IT Support role (Managed Services experience preferred)
- Proven experience in troubleshooting hardware, software, and networking issues
- Strong understanding of Microsoft Operating Systems and Microsoft 365
- Knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN, LAN/WAN, VLAN)
- Experience maintaining firewalls (ideally SonicWALL or equivalent)
- Understanding of cybersecurity principles
- Full UK driving licence and access to a vehicle insured for business use
- Excellent communication and customer service skills
- Ability to manage multiple tasks and meet tight deadlines
Desirable:
- Experience supporting Windows Server environments
- Active Directory and Group Policy management
- Microsoft Hyper-V administration
- Experience delivering IT projects end-to-end
- Familiarity with VOIP, Web Hosting, DNS, and Azure
- Exposure to Remote Desktop Services, Apple, or Linux systems
- Microsoft 365 Certified (Administrator Expert or equivalent)
Key Info
Location: Hull, HU7
Wage: From £28k per year
About the Employer
This fast-growing IT consultancy is recognised for their proactive approach to IT support and strategic consultancy. Their clients understand the value of reliable, secure, and high-performing systems, and they’re committed to providing the very best service possible.
They aim to be the most trusted IT provider in the region, with a team proud to represent an organisation known for its professionalism, technical excellence, and outstanding client care.
- Competitive salary and bonus scheme
- Enhanced pension plan
- 22 days annual leave, plus bank holidays (and continuous service rewards)
- Professional development and certification support
- Company commission + performance bonuses
- A supportive culture promoting work-life balance
- Access to mental health support resources