IT Support Engineer

Are you a tech enthusiast with a passion for problem-solving and helping people? This leading regional IT Solutions Provider and Sage Accredited Business Partner is looking for an IT Support Engineer to join their growing team in Hull.

As an IT Support Engineer, you’ll play a key role in supporting their clients’ IT systems, providing hands-on technical assistance, and implementing innovative solutions to help businesses run smoothly and securely. You’ll handle a mix of remote and on-site work, so confidence, adaptability, and excellent communication skills are essential.

Key Responsibilities

• Troubleshoot IT issues across desktops, networks, applications, telecoms, and more
• Configure and maintain switches, firewalls, and wireless equipment
• Manage and resolve tickets efficiently while keeping clients updated
• Support and maintain Microsoft 365 and Windows operating systems
• Deliver client-facing IT projects and installations
• Work collaboratively with third-party vendors to resolve complex issues
• Provide exceptional customer service and technical expertise
• You may be required to be flexible at times, as you may be asked to work outside normal office hours to meet the needs of clients.
• It is expected that the successful candidate will participate in the on-call rota after being in employment for six months.

Skills & Knowledge

Essential:

• Show excellent understanding of Cyber Security principles
• Ability to perform maintenance and configuration tasks on switches, firewalls, and wireless equipment
• Knowledge of TCP/IP fundamentals and network management
• Understanding of networking components (i.e., VPN, LAN, WAN, VLAN, DNS, and DHCP)
• A comprehensive understanding of Microsoft Operating Systems
• Experience with industry-standard firewalls (preferably SonicWALL) or equivalent
• Excellent interpersonal skills with the ability to communicate effectively at all levels
• Conversant with Microsoft 365 products
• Customer-focused with outstanding customer empathy
• Hold a full UK driving license
• Ability to commute to head office: HU7

Desirable:

• Previous experience supporting and maintaining the latest Windows Server and Windows Desktop environments
• Experience in administering Active Directory and GPO
• Experience delivering client-facing IT projects through to completion
• Microsoft Hyper-V Management
• Exposure to VOIP systems and principles
• Exposure to Web Hosting and DNS
• Exposure to Microsoft Azure
• Exposure to Apple and Linux Operating Systems
• Exposure to Remote Desktop Services
• Microsoft 365 Certified (Preferably Microsoft 365 Certified: Administrator Expert)

Key Info

Location: Hull, HU7

Wage: £26k per year

About the Employer

• Competitive salary with bonus and commission scheme
• Enhanced Pension Scheme
• 22 days annual leave + bank holidays (with continuous service rewards)
• Flexible remote working and work-life balance focus
• Ongoing learning and career development opportunities
• Access to mental health support
• A supportive, people-first company culture that promotes growth from within

If you’re ready to take the next step in your IT career and want to work with a supportive team that values both people and technology, we’d love to hear from you.

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