IT Support Apprentice
Ability IT is seeking a motivated and enthusiastic IT Support Apprentice to join its growing team. This is an excellent opportunity for an individual with a passion for technology and problem-solving to gain hands-on experience and develop a strong foundation in IT.
The successful apprentice will play an active role in supporting users, maintaining systems, and learning from experienced professionals within a friendly and supportive environment.
Key Responsibilities
- Responding to helpdesk queries via phone, email, or ticketing system.
- Diagnosing and troubleshooting hardware and software issues.
- Escalating complex issues to 2nd or 3rd line support teams.
- Assisting with the setup and configuration of new IT equipment (PCs, printers, routers, etc.).
- Applying software updates and security patches.
- Monitoring antivirus software and backups.
- Helping users understand and use software tools effectively.
- Setting up new user accounts and permissions (e.g., Active Directory, Microsoft 365).
Skills & Knowledge
- Basic computing skills – comfortable using Windows and Microsoft 365.
- Strong communication skills – able to explain technical issues clearly to non-technical users.
- Patience and problem-solving ability – able to stay calm and think logically when resolving issues.
- Good time management – capable of prioritising and handling multiple tasks effectively.
- Attention to detail – thorough and accurate in all aspects of work.
- Willingness to learn – eager to develop new skills and grow within the role.
Key Info
Employer: Ability IT
Location: Hull, HU3
Wage: £7.55 per hour
Job Type: Apprenticeship
Job Category: ICT Technician
About the Employer
Joining Ability IT as an IT Support Apprentice offers much more than just a job — it’s the beginning of a genuine career in technology. Apprentices at Ability IT gain practical experience working on real IT challenges, supporting users, and working hands-on with a wide range of technologies.
The company provides full support throughout the apprenticeship, including structured training, mentoring from experienced IT professionals, and dedicated time for study. Apprentices are trusted with real responsibility but are never left without guidance.
Ability IT prides itself on a friendly team culture, clear career progression, and a commitment to employee development. It’s an ideal environment for anyone looking to build confidence, skills, and experience in the IT industry.
