Digital and IT Support Apprentice
Holderness Health is looking for a motivated Digital and IT Support Apprentice to join their practice in Hull.
This is a fantastic opportunity to develop hands-on IT skills while supporting the essential digital systems that keep their healthcare services running smoothly. When you choose to work for Holderness Health, you become part of something bigger. Their team includes skilled people who have been with them for decades, and they continue to grow and develop to provide the best possible care for the community.
Key Responsibilities
- Setting up new users with the right applications and permissions
- Updating and managing practice email distribution lists
- Liaising with IT support services to resolve system issues, access problems, and software updates
- Learning and supporting their clinical software (SystmOne), including helping staff use it effectively
- Investigating and resolving everyday IT and telephony issues (computers, printers, phones)
- Reporting significant IT events to the Head of Finance and Information
- Supporting Smartcard provision and RBAC role allocations
- Assisting with IT inductions for new staff (logins, applications, data security protocols)
- Helping install new IT hardware and software
- Attending SystmOne (S1) and N3i user forums to expand your knowledge
Skills & Knowledge
- Essential: Must have GCSE Maths and English with Grades 4/C or above (Functional Skills accepted)
- Minimum of 5 GCSEs (Grade C/4 or above) or equivalent
- A proactive, can-do attitude and willingness to learn
- Interest in IT, digital systems, and problem-solving is ideal
Key Info
Employer: Holderness Health – Hedon Group Practice
Location: Hull, HU12
Wage: National Minimum Wage for Age
Job Type: Apprenticeship
Job Category: Digital Support Technician / ICT Technician
About the Employer
At Holderness Health, they are more than doctors and nurses. Their Finance, HR, and IT teams are just as vital in delivering their goal:
“to improve life expectancy and quality of life by providing excellent, innovative, and accessible healthcare within our community.”
- Be part of a respected and growing healthcare organisation
- Work alongside experienced professionals and develop valuable IT and digital skills
- Learn within a supportive environment where apprentices are encouraged to grow and succeed
- Contribute to something meaningful; everything you do helps patients receive better care
- Enjoy a fair and transparent pay structure, with access to the generous NHS Pension Scheme
- Be part of a culture built on teamwork, innovation, and making a difference
Work with Holderness Health and you’ll be part of a supportive, collaborative team where your contribution truly matters.
