Client Success Executive

At Think Cloud, they’re on a mission to help businesses work smarter, work faster, and work anywhere. As a Client Success Executive, you’ll be at the heart of their client relationships, making sure every interaction adds value and that their clients get the very best from their IT services.

In this role, you’ll be the primary point of contact for Think Cloud’s clients, ensuring their needs are met, relationships are nurtured, and growth opportunities are identified.

Key Responsibilities

• Act as the first point of contact for client queries and requests, ensuring follow-up and smooth delegation.
• Manage your own portfolio of accounts, building trusted relationships and ensuring consistent communication.
• Proactively monitor accounts to spot upsell opportunities for IT support packages.
• Prepare client review packs, usage summaries, and basic performance reports.
• Keep accurate records of agreements and communication history in their CRM.
• Escalate service or technical issues to the right teams, keeping clients updated throughout.
• Track contract renewals, milestones, and recurring services.
• Support sales with proposals, quotes, and document preparation for existing clients.
• Run client satisfaction surveys and track feedback.
• Work closely with senior account managers on account growth strategies.

Skills & Knowledge

• Proven customer-facing experience in account management, customer service, administration, or sales support.
• Ability to manage multiple accounts and tasks in a structured, organised way.
• Strong verbal and written communication skills.
• A client-focused mindset with the ability to build strong, lasting relationships.
• Proactive, detail-oriented, and reliable approach to work.
• Familiarity with CRM systems, email management, and reporting tools.
• Exposure to sales, upselling, or business development activities.
• Basic IT literacy with a willingness to learn about managed services (training provided).
• Experience in IT, telecoms, SaaS, or another service-led industry (desirable).
• A clean UK driving licence.

Key Info

Employer: Think Cloud

Location: Hull, HU1

Wage: £26k – £30k per year

About the Employer

At Think Cloud, they believe in investing in their people. Here’s what you’ll enjoy as part of their team:

• Time Off: 20 days holiday + 8 bank holidays + your birthday off
• Growth: Quarterly PDPs, 1:1 coaching, and ongoing training opportunities.
• Wellbeing: Access to mental health services and referral programs.
• Perks: Free snacks, hot/cold drinks, occasional paid breakfasts & lunches.
• Recognition: Employee of the Month vouchers and regular social/team events.
• Support: Pension scheme, paid sick leave, maternity/paternity leave, death-in-service benefit.
• Extras: Electric car scheme, free onsite parking, uniform provided, charity initiatives, and sustainability commitments.
• Flexibility: Flexible working hours where team coverage is allowed.

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