Business Admin & Customer Service Apprentice
Are you friendly, approachable and keen to develop a career in admin and customer service? Elliott Hygiene is looking for a Business Admin & Customer Service Apprentice to join their team in Hull!
This apprenticeship is a varied, hands-on role combining business administration and customer service. You’ll gain real experience working with a loyal customer base who know Elliott Hygiene well, many of whom bring personality and humour to your day.
Key Responsibilities
- Answering incoming phone calls and assisting customers
- Processing orders (mainly via email and their e-commerce system)
- Learning and understanding their full product range
- Creating internal documents, including delivery and collection notes
- Managing emails, including shared customer support inboxes
- Responding to customer enquiries with team support
- Communicating with customers via phone, email, WhatsApp, and other channels
- Storing and retrieving documents using cloud-based systems (Google Docs, spreadsheets, email)
- Using modern office equipment (multi-screen setups, printers, scanners)
- Handling internal and external queries
- Supporting the wider team with administrative tasks
- Building knowledge of customer accounts, pricing, and products
Each day is fast-paced and varied; it goes quickly, and you’ll always have something new to learn.
Skills & Knowledge
Core Skills (Essential):
- Good Maths and English skills
Personality & Approach (Highly Important):
- Willingness to listen, learn, and apply knowledge
- Confidence to ask questions and build understanding
- Logical thinking and problem-solving ability
- Ability to take notes and learn from feedback
- Positive attitude and eagerness to develop
Team Fit:
- Friendly and approachable
- Works well with others
- Keen to become a valued team member
Key Info
Employer: Elliott Hygiene Ltd
Location: Hull, HU3
Wage: £8.00 per hour
Job Type: Apprenticeship
Job Category: Business Administrator / Customer Service
About the Employer
Elliott Hygiene is a long-established business with a stable, widespread customer base, meaning no two mornings or days are ever the same. There’s always a bit of good humour around too, making the environment fun, relaxed, and engaging.
Since relocating in August 2025, they now operate from a large, modern office with clean, tidy warehousing alongside it. It’s a space they’re proud of, and everyone takes care of it.
You’ll be joining a friendly, supportive team where everyone helps each other. They are a very tech-savvy, working with modern systems, cloud-based tools, and even exploring AI.
- Long-established, stable business with a strong customer base
- Friendly, supportive team with a flat management style
- Fun, engaging workplace with plenty of variety
- Modern office environment with up-to-date technology
- Exposure to real systems, processes, and even emerging AI tools
- Clear values that shape how they work and support each other
Progression & Benefits:
- Performance-based pay progression as you grow
- Holiday allowance increases by 1 day per year after year one (up to 23 days)
- Birthday off (midweek), fully paid after your first year
- Potential to reach up to 24 days of annual leave