Umbrella Housing Service Apprentice
Winner, the Preston Road Women’s Centre is looking for a compassionate and organised Umbrella Housing Service Apprentice to join their dedicated team.
This role offers the opportunity to gain valuable experience in housing and support services while working for an award-winning charity that makes a real difference to the lives of women and children affected by domestic abuse. As an Umbrella Housing Service Apprentice, you will support the Umbrella Housing Service and Repairs Coordinator, helping ensure properties are safe, maintained, and that tenants receive timely, respectful support.
Key Responsibilities
- Support the Repairs Coordinator by handling reports of repairs and maintenance
- Record and update information accurately on internal management systems
- Liaise with tenants and contractors to support the completion of repairs in tenanted and void properties
- Respond to tenant enquiries by phone, take messages, and provide basic information
- Assist with incoming housing referrals and enquiries
- Support potential tenants to complete housing applications
- Gather references and supporting information for applications
- Assist tenants with Housing Benefit applications
- Maintain accurate monitoring and administrative records
- Contribute to progress information for internal reporting
Skills & Knowledge
- Caring, empathetic, and respectful approach when working with women and families
- Strong communication skills, both written and verbal
- Organised, reliable, and able to manage administrative tasks
- Willingness to learn and develop within a housing and support environment
- Ability to handle sensitive information confidentially and professionally
Key Info
Employer: Winner, the Preston Road Women’s Centre Ltd
Location: Hull, HU9
Wage: £7.55 per hour
Job Type: Apprenticeship
Job Category: Business Administrator
About the Employer
Winner, the Preston Road Women’s Centre is an award-winning, pioneering charity delivering vital services for women and children in Hull. Every day, their team supports those affected by domestic abuse, helping them rebuild their lives in safety and dignity.
As an apprentice, you’ll be part of a busy, supportive team where your contribution truly matters. You’ll gain meaningful experience, develop valuable skills, and be supported to grow in a role that has real purpose. This is more than just an apprenticeship; it’s an opportunity to be part of work that changes lives.
