IT Support Engineer

This IT support company in Hessle is seeking a proactive and customer-focused IT Support Engineer to join their growing IT Support Team. This is a varied and rewarding role in which you will provide first-line technical support to end-users across multiple systems and environments.

You will primarily support Windows desktops, Microsoft 365 environments, and network infrastructure, while also occasionally working with macOS, Linux, and mobile platforms. Every day will bring new challenges, and as the organisation grows, so will your opportunities for development and progression. If you are passionate about solving problems and delivering excellent customer service, this could be the perfect next step in your career.

Key Responsibilities

• Deliver remote and occasional on-site IT support to users and customers
• Diagnose and resolve issues related to Windows OS, Microsoft 365, and networking
• Install, configure, and troubleshoot Microsoft 365 applications and services
• Manage your workload effectively using an internal ticketing system
• Take customer calls, raise and update support tickets, and ensure timely resolution
• Liaise directly with users, explaining technical issues in a clear and friendly manner
• Maintain SLA compliance and ensure high levels of customer satisfaction
• Contribute to internal documentation and knowledge sharing

Skills & Knowledge

Essential:

• Strong, methodical problem-solving abilities
• Excellent communication and interpersonal skills
• Solid understanding of Windows desktop operating systems and troubleshooting
• Hands-on experience installing and supporting Microsoft 365 products
• Good working knowledge of TCP/IP, Ethernet networking, routing, and firewalls
• Strong customer service orientation and ability to work well with end users
• Ability to work independently and as part of a collaborative team

Desirable:

• Experience supporting MacOS and iOS devices
• Familiarity with Linux and Android operating systems
• Experience using remote support tools (e.g., TeamViewer, AnyDesk)
• Relevant certifications, such as CompTIA A+ or Microsoft Certified, are an advantage

Key Info

Location: Hessle, HU13

Wage: £24,500 per year

About the Employer

• Flexible working hours
• Hybrid/remote working opportunities
• Career development and internal training
• Supportive team environment
• Annual bonus
• Professional qualifications funded by the company to support your growth
• Opportunities to work across Windows, Microsoft 365, networking, MacOS, Linux, and mobile platforms
• Every day is different, offering variety and challenge
• Genuine opportunities for career development and progression as the business grows

Please send your CV and cover letter with the reference number 23097 via email to: info@hbtc.co.uk

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