IT Support Engineer

An established technology services provider based in Hull is seeking an IT Support Engineer to join its growing support team. This role involves delivering technical assistance to a varied client base and supporting the implementation and maintenance of IT systems and infrastructure.

The successful candidate will have prior experience in an IT support environment, strong problem-solving abilities, and a customer-focused approach. You should be comfortable working in a fast-paced environment and managing multiple priorities and projects. Some travel to customer sites will be required; a full UK driving licence and access to a car are essential.

This position offers the opportunity to work across a wide range of technologies while contributing to the delivery of high-quality IT services and solutions.

Key Responsibilities

• Provide 1st IT line support and diagnose and resolve IT issues relating to desktops, applications, networking, printing, telecommunications and general infrastructure, both remotely and on-site
• Communicate effectively with customers and colleagues, delivering a high standard of customer service
• Escalate to 2nd and 3rd line support where necessary
• Provide support for Microsoft 365 environments and services
• Assist in identifying and resolving technical issues in collaboration with third-party vendors
• Take ownership of support tickets, ensuring customers are kept up to date
• Perform configuration and maintenance tasks on network infrastructure, including switches, firewalls, and wireless equipment
• Maintain knowledge of networking fundamentals, including TCP/IP and network management concepts
• Understand networking technologies such as VPN, LAN, WAN, VLAN, DNS and DHCP
• Provide support across Microsoft operating systems and core Microsoft technologies
• Work with industry-standard firewall platforms or equivalent security appliances
• Hold a full UK driving licence and be able to commute to the Hull office and client sites

Skills & Knowledge

• Technical support experience
• Experience supporting modern Windows Server and Windows desktop environments
• Knowledge of Remote Desktop Services environments
• Administration of Active Directory
• Experience managing virtualisation platforms such as Hyper-V
• Knowledge of VoIP technologies
• Familiarity with web hosting environments and DNS management
• Experience with Microsoft Azure
• Experience supporting Apple and Linux operating systems
• Microsoft certifications

Key Info

Location: Hull

Wage: Minimum Wage for Age

About the Employer

• Performance-related bonus and commission opportunities
• Supportive and collaborative working environment and fab team!
• Opportunities for ongoing training and professional development
• 22 days annual leave plus bank holidays, with additional leave for longer service
• Access to wellbeing support
• Enhanced pension scheme

Please send your CV and cover letter with the reference number 23226 to info@hbtc.co.uk

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