Customer Service & Administration Apprentice
FTP Electrical Testing Services is hiring a motivated Customer Service & Administration Apprentice! This is a fantastic opportunity for someone looking to build a career in office administration, customer service and business operations while gaining a recognised apprenticeship qualification.
As a Customer Service & Administration apprentice, you’ll receive hands-on training, ongoing support and the opportunity to learn how their business operates. You’ll take on real responsibilities from the start, develop valuable skills and become an important part of the team. They are looking for someone with the right attitude, a willingness to learn and the enthusiasm to get stuck in!
Key Responsibilities
This is a varied role where no two days are necessarily the same! You’ll help keep their office running smoothly and ensure their customers and engineers have everything they need.
- Your responsibilities will include:
- Customer service: Speaking with customers over the telephone and by email, answering queries and helping arrange appointments.
- Booking appointments: Scheduling customer jobs and ensuring appointments are organised efficiently.
- Data entry: Inputting customer details and job information accurately into company systems.
- Engineer coordination: Preparing daily workloads for engineers and ensuring they have the correct information for their jobs.
- Route planning: Helping plan and coordinate engineers’ daily routes to support an efficient service.
- Communication: Liaising between customers, engineers and the office team to keep everyone informed.
- Administration: Maintaining accurate records, updating company systems and keeping information organised.
- Report preparation: Typing up engineers’ reports and ensuring documentation is completed accurately.
- You’ll be supported as you learn each task, gradually building your confidence and taking on more responsibility as your skills develop.
Skills & Knowledge
At FTP Electrical, they are more interested in your attitude and potential than how much experience you already have. They’re looking for someone who is enthusiastic, reliable and keen to learn.
- You’ll ideally have:
- A positive attitude and a genuine willingness to learn.
- Good communication skills and confidence speaking to customers over the phone and by email.
- Strong organisational skills and good attention to detail.
- Basic IT skills and confidence using a computer, with a willingness to learn new systems and software.
- A good standard of written English and basic numeracy.
- The ability to follow instructions, manage tasks and work towards deadlines.
- A friendly, professional and helpful telephone manner.
- Good timekeeping, reliability and a strong work ethic.
- The ability to work independently when needed and as part of a team.
- A flexible approach and the ability to adapt when priorities change.
- Enthusiasm, initiative and a desire to build a career in administration and business operations.
Key Info
Employer: FTP Electrical Testing Services
Location: Hull, HU1
Wage: £8.00 per hour
Job Type: Apprenticeship
Job Category: Business Administrator
About the Employer
At FTP Electrical Testing Services, they play an important role in helping businesses stay safe and compliant. They are a growing company with a friendly, supportive team that believes in developing their people and helping them build successful careers.
- You will gain:
- Full training and ongoing support to help you learn and develop.
- A recognised apprenticeship qualification to support your future career.
- Hands-on experience in a busy, varied office environment.
- New skills and confidence in customer service, administration and business operations.
- A friendly team environment where your contribution matters.
- Opportunities to grow and progress as their business continues to develop.
