Projects Technician Apprentice

This vacancy for a Projects Technician Apprentice with ESP Systex is an ideal opportunity for someone with a technical mind to start their career and learn from a team of industry experts.

Key Responsibilities

• Technical expertise in all systems, databases and services operated by the Bureau Production Department
• Creating/updating artwork
• Software set up and configuration
• Work with Production and other departments to prioritise and schedule work to meet commercial commitments.

• Gatekeeping between bureau and systems/suppliers. This is to ensure that appropriate solutions meeting requirements is delivered to the Bureau in a timely and accurate manner.
• Using computers and computer systems (including hardware and software) to set up functions and data to correctly process information.
• Problem/issue resolution
  • Analysis of information.
  • Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Identifying root cause(s) by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Evaluate the evidence and develop optimal solutions/resolutions to solve the problem/issue.
• Documenting and auditing of implementation activities.
• Champion for quality and standardised production bureau processes
• Advisory capacity in design and development process to ensure best practice
• Communicating with supervisors, peers, or subordinates – by telephone, in written form, e-mail or in person.
• Attending all relevant meetings to ensure adequate communications of future requirements within in Production and with other departments.

Employer: ESP Systex

Location: Hull, HU9

Wage: £4.30 per hour

Job Type: Apprenticeship

Job Category: Digital Support Technician

About the employer

As well as being the largest dedicated transport contact centre in the UK, ESP Group is the UK’s leading smart card personalisation and bureau service. Together these functions ensure that customers’ travel cards, tickets and concessionary passes can be ordered easily and dispatched swiftly.

Providing customers with the support they need to make their mobility work for them – be that on the phone, via webchat, email or social media – and supporting transport service providers which will change the way we travel, ESP Group places the travelling public at the heart of your company. ESP Group delivers high quality support to passengers every step of the way: today, tomorrow and in the future.

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