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IT Support Apprentice

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IT Support Apprentice

Ability IT are looking for someone with a strong passion for IT to join their team as an IT Support Apprentice to provide support to the team and clients.

Key Responsibilities

  • Working alongside the IT support team to complete assigned support tickets by means of investigation and troubleshooting by the use of remote tools.
  • Taking support calls, logging, troubleshooting and providing a resolution at first contact if possible.
  • Tech bench assignments, including hardware troubleshooting and PC/Laptop configuration.
  • General office duties including the receiving of deliveries and booking in stock.
  • Recording of equipment to be sent for destruction.

Skills & Knowledge

  • A strong passion for IT and all that IT encompasses.
  • Be reliable, resilient, flexible and demonstrate an ability to work well in a busy environment.
  • Be methodical, well organised and display an appropriate level of confidentiality.
  • Have excellent communication skills.
  • Knowledge of Windows operating systems.
  • Knowledge of computer hardware, software, security and networking, beneficial but not essential.
  • Qualifications in IT gained from school / college / university
  • No experience is required as full training given – for those who can demonstrate a passion for IT and IT support

Employer: Ability IT

Location: Hull, HU3

Wage: £4.81+ per hour depending on experience

Job Type: Apprenticeship

Job Category: Digital Support Technician / Information Communication Technician

About the employer

We are a small team and we have an excellent, relaxed, office atmosphere. It’s a great team of IT engineers who are extremely knowledgeable and willing to part there wisdom on to others, helping them to progress and grow with confidence within the IT Industry. Our core principle is excellent client care and we are seen by many of our clients as their own in house IT Team.

We will equip you with everything you need to know to support IT users and you will develop further skills through both technical training and hands-on, real world experience.

Logo for Ability IT who are looking for an IT Support Apprentice
Job Category: IT
Job Type: Apprenticeship
Job Location: Hull | HU3

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