Helpdesk IT Apprentice
Computanet Solutions is seeking a motivated and enthusiastic Helpdesk IT Apprentice to join their expanding IT team. This role combines technical experience with structured apprenticeship training, giving you a strong foundation for a long-term career in IT support and systems administration.
As a Helpdesk IT Apprentice, you’ll be a valued member of the team, supporting staff and users with real IT issues while learning from experienced professionals who are passionate about developing future talent.
Key Responsibilities
Technical Support:
- Provide first-line support for hardware, software and basic network issues
- Log, triage and resolve incidents using the service desk system
- Troubleshoot common problems such as login issues, printing faults, connectivity problems and application errors
- Escalate more complex issues to senior technicians with clear and accurate documentation
- Assist with remote support using approved tools and processes
Customer Service:
- Deliver friendly, professional support via phone, email and in person
- Communicate technical information in a clear, user-friendly way
- Keep users updated on ticket progress and expected resolution times
- Gather accurate information to support effective troubleshooting
Device Deployment & Maintenance:
- Build, configure and deploy laptops, desktops and mobile devices
- Install and update approved software, drivers and security tools
- Carry out routine maintenance tasks, including system updates and patching
- Support asset management by tagging, recording and tracking equipment
Security & Compliance:
- Follow organisational policies for data protection, access control and acceptable use
- Assist with password resets, MFA setup and account provisioning
- Report potential security concerns to senior staff
- Handle user data and system access responsibly and confidentially
Operational Support & Administration:
- Monitor helpdesk queues and prioritise tasks appropriately
- Support onboarding and offboarding processes, including account setup and equipment preparation
- Assist with basic network checks, such as Wi-Fi connectivity
- Maintain accurate records in the ticketing system, asset registers and knowledge base
Learning & Development:
- Complete apprenticeship training, certifications and internal learning modules
- Shadow senior technicians to develop technical and customer service skills
- Take part in team meetings, workshops and knowledge-sharing sessions
Skills & Knowledge
Essential:
- Strong willingness to learn and develop in an IT environment
- Positive, proactive attitude with a genuine interest in technology
- Calm, patient and user-focused approach to support
- Clear verbal and written communication skills
- Ability to follow processes, troubleshoot logically and ask for help when needed
- Basic understanding of Windows or macOS, Microsoft 365 and common IT issues
- Grades 4 or above (or equivalent) in GCSE English and Maths
- Eligibility to enrol on an IT apprenticeship programme
Desirable:
- Basic awareness of cybersecurity and data protection
- Familiarity with service desk or ticketing systems
- Good organisational skills and attention to detail
- Ability to work collaboratively within a team
- Openness to feedback and continuous improvement
- Previous customer service experience
- Any IT-related qualification (GCSE, BTEC, A-Level, etc.) or entry-level certification (CompTIA ITF+ or Google IT Support)
Key Info
Employer: Computanet Solutions Ltd
Location: Hessle, HU13
Wage: £7.55 per hour
Job Type: Apprenticeship
Job Category: Digital Support Technician
About the Employer
At Computanet Solutions, apprentices are given real responsibility from day one. You won’t be watching from the sidelines; you’ll be contributing to meaningful work that makes a genuine impact.
They’re passionate about developing talent and building long-term careers. Their experienced team enjoys mentoring, sharing knowledge and supporting apprentices to grow both technically and professionally. Many of Computanet’s former apprentices have progressed into senior roles and now lead projects across the organisation.
You’ll be joining a supportive, friendly, and collaborative culture where your ideas are valued, curiosity is encouraged, and learning is an integral part of everyday work. Most importantly, this is a place where people enjoy coming to work and can build a career they’re proud of.