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Customer Care Apprentice

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Customer Care Apprentice

This is a fantastic opportunity to join this award-winning company as a Customer Care Apprentice, providing entertainment solutions to its customers. You will receive full training to provide various administrative duties throughout the company.

Key Responsibilities

  • Order processing from website, Cratejoy and Uopen.
  • Handling customers queries and complaints within a timely and professional manner.
  • Office stock control
  • Ordering in supplies of key manufacturing product e.g. paper, office supplies, printer supplies.
  • Liaising with repair teams and logging repairs.
  • Mail order processing
  • Liaising with RHG events team on crossover events
  • Telesales
  • Editing, photocopying, printing, manufacturing, typing, mailshot preparation, and other administrative tasks as directed.
  • Handling customer phone calls and emails in a timely professional manner.
  • Liaising with other office staff in a professional manner.
  • Support marketing plan for department, including but not limited to creating customer emails.
  • Create content and respond to customers on social media.
  • Developing and building relationships with suppliers and retailers, wholesalers and customers.
  • Handling orders on website, Cratejoy, UOpen, and other sales sites as directed.
  • Dealing with customer accounts
  • Keeping up to date with products and developments within the business.
  • Understanding all aspects of customer and order management.
  • Order processing, and manufacturing of ordered goods / services as required.
  • General office housekeeping and any other tasks which may be deemed appropriate
  • Print and manage all aspects of your given storyline
  • Supervise office juniors while packing your storyline.
  • Liaise with manager, and research competitors.
  • Liaise with manager, and research other points of sale.
  • Be available to help customers through their boxes.
  • Researching upsells.

Employer: Red Herring Games

Location: Grimsby. DN31

Wage: £4.81 per hour

Job Type: Apprenticeship

Job Category: Business Administrator

About the employer

Why Work For Us?

  • We are a fun small office with 2 regular office dogs.
  • There is chance to grow and develop skills taking on different responsibilities not just from your team, but from other aspects of the office.
  • We supply internationally which means you’re engaging with customers from all over the world.
  • We hold regular team building events and provide opportunities for additional training.
Logo for Red Herring Games who are looking for a This is a fantastic opportunity to join this award-winning company as a Customer Care Apprentice, providing entertainment solutions to its customers. You will receive full training to provide various administrative duties throughout the company. in Grimsby

About Us

We stock a huge range of small group dinner party games and the widest selection of large group murder mystery games you will find  anywhere on the internet.

We pride ourselves on our excellent customer service. If you have a question, we have the answers.

Our customer service doesn’t stop with a sale. We are available for help and support every step of the way, and we don’t care how “stupid” you feel your question may be. Just ask! Our service is personal. You won’t get a “stock” response.

Job Category: Business Administration
Job Type: Apprenticeship
Job Location: North East Lincolnshire | DN31

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